Customer Reviews
This crate was so reasonably priced, sturdy and convenient! Nice collapsible design for easy storage. Airline approved. Price of crate with mat was cheap! And I love that it had an accessory to purchase wheels for the crate that can easily come on or off! Love love love it! So pleased. Looking at purchasing a couple more.
i was intrigued by the design of the crate and decided to try it. I bought the medium, as I could see the small one wasn’t adequate for my Papillon to stand comfortably. The medium is too heavy.
Your “Assembly Manual” (one page sheet) is woefully inadequate, as it doesn’t address the matter of putting the crate back down. It is not intuitive. Since the back door goes down last, one would assume that this back door would be the first to go down. As that didn’t work, I could not close the two clasps to complete closure.
In frustration, I reached out for customer support. I explained a couple of times that the crate was not closed enough to allow me to finalize with the two clips. The few responses were not only unhelpful, one was utterly insulting, as I received a video of someone closing the clips.
Ultimately, after injuring my knuckles in attempts to close the crate, I discovered for myself to release the front door first. This, after asking with no result for a video on closing the crate.
I finally got one, but far too late, as after hurting myself, I discovered the solution by myself.
Needless to say, I am disgusted with customer service, and I strongly advise you to add closing instructions to your “Assembly Manual”.
I was missing a portion of my order and reached out via email to the support email. Within 48hrs, I received communication and tracking information for my replacement items. This was one of the easiest experiences I've had in dealing with missing items from orders. I am a repeat customer of MiraPet and will remain one for future purchases.
Mirapet Collapsible Pet Crate
It is nice looking and easy to set up, but not heavy duty. Our first trial was for a mere 5 minutes, and in that time she had chewed a big hole in the “tear proof” pad. Our second trial without a pad was for 25 minutes and in that time our 10 month old was able to escape by chewing off a corner of the door and pulling it in. We’ll continue use it when traveling in the back seat of the truck and in a hotel room while we sleep, but we are afraid to leave her alone in the crate.
